We supply the complete system with CO2 Cylinder, hose, regulator and connections, safety shutoff valve, pressure relief valve, filter kit with replaceable filter, so your licensed technician can install and you can start enjoying Sparkling & Still water immediately after installed. (kit is for a standard installation). Outside of standard installation kit eg. holes cut in cabinetry, longer hose required to mains water, corners for hose that require elbow connections to prevent kinking etc, speak to your technician about non standard additions they are required to supply.

It is normal for the compressor in the unit to operate intermittently. If you find it is running constantly, first ensure there is sufficient ventilation by checking that the ventilation grills are not blocked. Also remove any items surrounding the unit and allow it to cool.

 You should also check if the thermostat has been turned up to ‘7’, as the unit may freeze if not in use for a long period, and use a screwdriver to adjust the thermostat to ‘5’.

 It could also be that the temperature in your venue is above 30°C, as it is normal for the unit to work continuously at a high room temperature.

Check that the machine is on a level surface. The machine has a water pump to ensure water and CO2 gas mix at required levels to produce refreshing Sparkling Water. It is normal for the pump to "switch on" when dispensing sparkling water, and then "switch off" when not dispensing. Noise level also depends on your environment, as machine may be placed in an area where sound is amplified. One solution is to move unit to a different area. Machines are for commercial use in offices and other sites.

Check to see if your gas cylinder is empty. If it is empty, replace it.

If your gas cylinder is not empty, check that the gas pressure is around 350kpa.

In certain cases, your water inlet pressure may be low. Check with your installer. (Min 2.5bar pressure is required to system). As a result of low water inlet pressure, the CO2 gas may have displaced the water. Your technician may be required to release the excess pressure in the system.

The cylinder has a regulator with a CO2 Gas Level indicator gauge, indicating the level of CO2 gas in the cylinder. When the indicator goes to orange, it is time to replace the CO2 gas cylinder.

First, check that there is power to your premises and that the mains power is switched on.

Make sure the power switch on the sparkling water dispenser is in the ‘ON’ position.  

Also check the thermostat to make sure it is not in the ‘OFF’ position or close to ‘1’. Using a screwdriver, adjust the thermostat to ‘5’ but do not turn it all the way to ‘7’ or the unit may freeze and will not dispense water.

25 seconds is the optimal time taken to pour 1 x 750ml bottle of sparkling water, so, first you should time how long it takes your unit to pour 1 x 750ml bottle of sparkling water.

40 seconds is the optimal time taken to pour 1 x 750ml bottle of still water, so, first you should time how long it takes your unit to pour 1 x 750ml bottle of still water.

Check that the mains water tap is open fully

Check to see if your gas cylinder is empty. If it is empty, replace it. If your gas cylinder is not empty, check that the gas pressure is around 350kpa

The water dispensed is 3 – 10°C

Yes – we provide a filter kit to filter in-line water from water mains to ensure you have high quality water.

Based on usage and age, the filter should be replaced annually to ensure clean pure water is supplied to the machine.

You can replace the empty CO2 gas cylinder yourself. It is relatively simple to switch off your machine. unscrew the cylinder from the regulator, and replace the CO2 Cylinder. CO2 food grade gas is Non Toxic and non flammable, and is safe to replace. Similar gas is inside a carbonated fizzy drink bottle. when you open the fizzy drink, you generally hear a "woosh", this is CO2 gas being released from the fizzy drink. It is safe.