Shipping & Delivery Policy

This Shipping & Delivery Policy explains how EcoVenza processes and delivers orders across Australia. It outlines our fulfilment process, delivery expectations and important shipping information for customers purchasing our products.

Order Processing

Orders are processed after payment has been received and confirmed.

Once your order has been prepared for dispatch, it will be collected by the appropriate delivery carrier and transported to your nominated shipping address.

NOTE: EcoVenza cannot deliver to a PO Box or Mailbox address as cylinders are classified as DG (Dangerous Goods) and require a physical address for Delivery.

You will receive an order confirmation after purchase. Where available, shipment tracking details will be provided once your order has been dispatched.

Delivery Services

EcoVenza delivers products throughout Australia.

As CO₂ cylinders are classified as Dangerous Goods (DG Class 2.2 - Non-Flammable, Non-Toxic Gas, UN1013), they must be transported using authorised Dangerous Goods carriers in accordance with applicable transport requirements.

Delivery times vary depending on your location, carrier schedules and operational conditions.

Delivery Timeframes

Estimated delivery times depend on:

  • Order processing time.

  • Metropolitan, regional or remote delivery location.

  • Carrier network schedules.

  • Public holidays.

  • Peak seasonal demand.

  • Weather or other unforeseen transport disruptions.

Delivery estimates are provided as a guide only and are not guaranteed.

Authority To Leave

Unless otherwise advised, orders are shipped with Authority To Leave (ATL).

If no one is available to receive the delivery, the carrier may leave the parcel in a location they consider safe at the delivery address.

Customers should ensure the nominated delivery address is suitable for Authority To Leave deliveries.

Delivery Address Information

To help avoid delays, please ensure:

  • Your delivery address is complete and accurate.

  • Contact details are current.

  • Delivery instructions, where applicable, are provided during checkout.

  • No PO Box or Mailbox will be accepted

EcoVenza cannot accept responsibility for delays resulting from incorrect or incomplete delivery information supplied when placing an order.

Tracking Your Order

Where tracking is available, shipment details will be provided after dispatch.

Tracking information allows you to monitor your order while it is in transit with the delivery carrier.

If you have concerns about your shipment after checking your tracking information, please contact our customer support team.

ReCylinder™ Collection Orders

Shipping of new products and collection of empty cylinders are separate services.

If you book a ReCylinder™ pickup, collection instructions and preparation requirements will be provided as part of your order confirmation.

Customers must ensure empty cylinders are packaged in the original EcoVenza cylinder carton supplied with their previous order, as this packaging contains the required Dangerous Goods markings for transport.

Further information about ReCylinder™ collections, eligibility and recycling credits is available in our ReCylinder™ Terms & Conditions and Returns, Refunds & Warranty Policy.

Delivery Delays

While EcoVenza works to dispatch orders promptly, delays may occasionally occur due to circumstances outside our control, including carrier network disruptions, severe weather or increased freight demand.

We appreciate your patience if unexpected delays occur.

Damaged Or Incorrect Deliveries

Please inspect your order as soon as it arrives.

If your order has been damaged during delivery or you have received an incorrect item, contact EcoVenza as soon as possible so we can assess the issue and assist with an appropriate resolution.

Questions About Your Delivery

If you have any questions about your order or delivery, or need assistance with a shipment, please contact the EcoVenza customer support team.

Phone: 1300 222 552 (within Australia)
Email: help@ecovenza.com

If your enquiry relates to returns, refunds or warranty claims, please refer to our Returns, Refunds & Warranty Policy.